Jimmy compiled a list of common questions. If you're scratching you're head and curious about Jimmy, you can probably find answers here.

FIND YOUR QUESTION

• How to Use Jimmy Surf
  • Getting a username and password
    
  • Downloading Jimmy Surf
    
  • Installing Jimmy Surf
    
  • Turning Jimmy Surf On
    
  • Turning Jimmy Surf Off
    
  • Jimmy's Privacy Settings
    
  • Jimmy's Stats
    
  • Deep Cleaning
    
  • Using Jimmy's Discreet Favorites
    
  • Uninstalling Jimmy
    
    
• Compatability
  • What sort of system do I need to have in order to use Jimmy Surf
    
  • What type of Internet connection does Jimmy Surf work with?
    
  • Will Hotmail and other free email services work when Jimmy is turned on?
    
  • Can I have Java, JavaScript or Cookies enabled in my browser while I'm surfing with Jimmy Surf?
    
  • I can turn off Java, JavaScript and Cookies in my browser... Why do I need you?
    
  • Will Jimmy Surf work with WebTV, Macintosh, Linux, UNIX, etc.?
    
  • Does your service work with AOL?
    
  • Using Jimmy Surf with proprietary browsers like Earthlink and NetZero
    
    
• Troubleshooting
  • Why doesn't the Jimmy Surf window open?
    
  • I lost my password. What should I do?
    
  • How do I register?
    
  • How do I turn the service off?
    
  • If I add a favorite bookmark while using Jimmy Surf, will it be preserved the next time I Jimmy?
    
  • The Jimmy Surf window opens, but I can't see the whole screen. What can I do?
    
  • I'm using Jimmy Surf and pop up windows keep coming. How can I stop this?
    
  • My Jimmy Surf won't install
    
  • My desktop icon doesn't work
    
  • My Jimmy Surf copy used to work, but doesn't anymore
    
  • I can't log in to Jimmy Surf
    
  • Since I installed Jimmy Surf my autocomplete and history are blocked. How can I change that?
    
  • When I select the deep clean option on the screen, I can't scroll down or resize the screen to select the options I want. What do I do?
    
  • I forgot my username and/or password
    
  • I want to register again for Jimmy Surf, but when I submit my registration, the page tells me my username and password are taken
    
    
• Monitoring Issues
  • Is this some sort of SPYWARE program?
    
  • Why does Jimmy Surf need to communicate with the Internet?
    
  • How does Jimmy Surf prevent spyware?
    
  • Is my employer blocked from monitoring my online activity no matter where I work?
    
    
• Billing Issues
  • What are the billing terms? How do I change my billing preference?
    
  • I think I may have been double billed
    
  • I want to turn autobilling on or off
    
  • How much does Jimmy Surf cost?
    
  • Somebody canceled my subscription, how do I get it back?
    
  • I would like a refund for the Jimmy Surf I purchased
    
  
  
• General
  • Why a privacy service?
    
  • How do I know that the service is working?
    
  • Do you offer a "deep clean" or "washer" solution that will clear out all unnecessary files from my registry, temporary Internet file folder, and cache with one click?
    
  • Can I make a suggestion for improving the web site?
    
  • What if my question wasn't answered here?