Technical, support, and other questions

For all non-billing questions, please choose a subject heading from the list below and enter your question. If you do not receive a reply within five minutes of sending your inquiry, please double-check that you entered the correct email address. Also make sure that your email client or ISP isn't blocking replies from automated senders. It is possible that our reply is being seen as junk mail by some programs, thus never reaching your inbox. Thank you for your patience!

Note: If you are a current Jimmy Surf subscriber, please include your username so we may better assist you.

Questions about billing?

If you have questions about billing, you must email us directly. Please use this link: billing@jimmysurf.com to open your favorite email program. Doing so will enable us to help you more quickly.

If your computer doesn't allow direct mail from a website, or if you use web-based email, please email us at the above address. Make sure you include your username! If you don't, we may not be able to help you.